Legal Information
Welcome to the Legal Center for SimForge Systems LLC.
Here you’ll find our Privacy Policy, Terms of Service, Cookie Policy, and Accessibility Statement.
SimForge is committed to transparency, security, and ethical operations — especially in our work with public safety, emergency response, and training communities.
Privacy Policy
Effective Date: December 2025
SimForge Systems LLC (“SimForge,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, services, training products, and support systems.
If you do not agree with these practices, please discontinue use of our services.
1. Information We Collect
a. Information you provide (HubSpot forms, Freshdesk tickets, email)
b. Information collected automatically (cookies, analytics)
c. Information from service providers (HubSpot CRM, Freshdesk, Google Workspace, Slack)
We do not buy, sell, or rent personal data.
2. How We Use Your Information
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To respond to support requests
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To schedule demos and consultations
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To deliver training or service updates
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To maintain internal records
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To improve our services
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To comply with legal obligations
3. Sharing Your Information
We share information only with trusted service providers who support our operations (HubSpot, Freshdesk, Google Workspace, Slack, Notion).
We may also disclose information if required by law.
4. Cookies & Tracking
Our website uses cookies via HubSpot for analytics and experience improvement.
You may manage cookie preferences at any time.
5. Data Security
We follow industry-standard security practices, including encryption, access controls, and secure storage.
6. Your Rights
You may request access, correction, deletion, or data export.
Contact: privacy@simforgesystems.com
7. Children’s Privacy
Not intended for individuals under 16.
8. Changes
We may update this policy. Updates will be posted here.
Terms of Service
Last Updated: December 2025
These Terms govern your use of SimForge Systems LLC’s website, training materials, software products, and support services (“Services”).
By using our Services, you agree to these Terms.
1. Use of Services
You agree to use SimForge products and training materials in a lawful and responsible manner.
SimForge provides training, simulation tools, and educational resources. We do not provide legal, medical, or emergency response certification.
2. Account and Communication
Certain features may require submitting contact information.
You agree that any information you provide is accurate.
3. Intellectual Property
All training modules, documentation, simulation materials, and website content are the property of SimForge Systems LLC.
You may not copy, resell, or distribute our content without written permission.
4. Prohibited Use
You may not:
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Misuse training content or attempt to claim it as certification
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Reverse engineer or modify proprietary software
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Use SimForge products in any unlawful, harmful, or abusive manner
5. Support Services
Support is provided via email and Freshdesk.
We strive to respond promptly but do not guarantee response times.
6. Disclaimers
SimForge Systems provides simulation and training material for educational purposes only.
We are not responsible for real-world outcomes based on training use.
We make no warranties regarding accuracy, availability, or suitability.
7. Limitation of Liability
SimForge is not liable for:
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Lost data
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Service downtime
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Indirect or consequential damages
Your sole remedy for dissatisfaction is to discontinue use of our Services.
8. Governing Law
These Terms are governed by the laws of Washington State.
Cookie Policy
SimForge Systems LLC uses cookies to:
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Improve your browsing experience
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Analyze website traffic
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Support form submissions and CRM tracking
Cookies are controlled through the HubSpot privacy banner.
You may accept or decline non-essential cookies at any time.
Types of cookies we use:
Essential Cookies
Required for website functionality and security.
Analytics Cookies
Used to understand website usage and improve user experience.
Preference Cookies
Store your settings such as cookie choices or page language.
You may modify your cookie preferences anytime via the banner on our website or through your browser.
Accessibility Statement
SimForge Systems LLC is committed to ensuring digital accessibility for all users, including members of public safety agencies, trainees, and individuals with disabilities.
We are actively working to improve the user experience for everyone and to apply relevant accessibility standards, including WCAG 2.1 AA guidelines.
If you encounter any accessibility barriers on our site or services, please contact:
accessibility@simforgesystems.com
We will make reasonable efforts to address your concern.
Contact Us
For all legal or privacy matters:
SimForge Systems LLC
support@simforgesystems.com
Seattle, WA